Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast

Welcome, everyone, to the Emerge AI in Business podcast. Srinandan discusses how the urgency for CX automation is being driven equally by rapidly evolving customer expectations and the pace of AI development.

It goes beyond the title with direct discussion of think, customer, it's, including: Today's guest is Srinandan, VP of AI Experiences at Comcast.

1. 01and why moving from proof of concept to production scale deployment requires a fundamentally different approach to data, governance and human agent design
2. 02A quick note for our audience that the views and opinions expressed by Sreena Nandan on today's program are her own and do not reflect those of Comcast or its leadership
3. 03It's the tools have matured considerably, but so is the pressure, right?