AI-Empowered Customer Service, From Hype to Scalable Operations - with Shri Nandan of Comcast

Welcome, everyone, to the Emerge AI in Business podcast. He examines why AI deployments in enterprise customer service so frequently fail to deliver business value.

It goes beyond the title with direct discussion of customer, think, really, including: Today's guest is Sreenandan, VP of AI Products and Experiences at Comcast.

1. 01He examines why AI deployments in enterprise customer service so frequently fail to deliver business value
2. 02The conversation addresses how context-rich agentic systems change what resolution means in practice, why human agents remain essential for emotionally complex interactions, and ho
3. 03A quick note for our audience that the views and opinions expressed by Stree on today's program are her own and do not reflect those of Comcast or its leadership