Building the Infrastructure Behind AI-Enabled Field Service - with Deniz Mullis of Cytiva

Welcome, everyone, to the Emerge AI in Business podcast. Denise discusses what really happens when an experienced field engineer walks out the door and why the knowledge they carry rarely lives anywhere but their own heads.

It goes beyond the title with direct discussion of like, know, tool, including: Today's guest is Denise Mullis, Senior Director of Global Technical Operations at Cytiva.

1. 01A quick note for our audience, that the views and opinions expressed by Denise on today's program are her own and do not reflect those of Cytiva or its leadership
2. 02In this episode, we cover how service leaders can move beyond deploying an AI tool to actually building the trust, feedback loops and change management that make technician knowled
3. 03To go deeper on this topic and learn how consultants are winning business with evidence-based AI ROI and building long-term capabilities instead of chasing short-term gains, downlo