The Future of Customer Success and Turnkey AI Agents for SMBs - Matt Kravitz of Salesforce

Welcome, everyone, to the Emerge AI in Business podcast. Today's guest is Matt Kravitz, Head of Customer Transformation for Service Cloud and Salesforce.

It goes beyond the title with direct discussion of think, service, value, including: Today's guest is Matt Kravitz, Head of Customer Transformation for Service Cloud and Salesforce.

1. 01Matt discusses how service organizations should sequence AI agent adoption, starting with agents that simply answer common questions, then agents that access account data for conte
2. 02He also walks through how teams should decide which contact types to automate versus route them to a human and why the right starting use case depends on a business's overall servi
3. 03In this episode, we cover how enterprise service leaders can sequence AI agent adoption