Agentic CRM for SMB Automation - with Sharif Karmally of Salesforce

Welcome, everyone, to the Emerge AI and Business Podcast. Salesforce is a global cloud computing company specializing in customer relationship management software.

It goes beyond the title with direct discussion of like, it's, know, including: Today's guest is Sharif Khan-Mali, VP, SMB, Product Marketing at Salesforce.

1. 01Salesforce is a global cloud computing company specializing in customer relationship management software
2. 02Sharif joins Daniel Fajila, Emerge CEO and Head of Research, on today's episode to explain how CRM has become the central operational map of the business, providing the customer st
3. 03He outlines how SMB teams are automating lead handling, keeping customer context accurate, and enabling agents to update records directly, reducing human error and administrative d