AI Is Already Resolving 90% of Customer Service Tickets - and It's Getting Smarter | Shashi Upadhyay, Zendesk

From the public's point of view, this can't happen fast enough. BPO was a revolution, like this drudgery that you can outsource to lower cost markets with higher unemployment.

It goes beyond the title with direct discussion of like, right, know, including: BPO was a revolution, like this drudgery that you can outsource to lower cost markets with higher unemployment.

1. 01And the pace of adoption is gated so much more by people working together, how companies run their processes, just how the purchasing cycle works, how the implementation cycle work
2. 02I run product and engineering, including AI at Zendesk
3. 03I was running all the enterprise ads products there for several years