The Coordination Tax: Why AI Is Burning Out Your Best People | Dan O'Connell, Front

We get really excited that AI is going to solve all these problems.

It goes beyond the title with direct discussion of think, like, customer, including: Well, there's plenty of things AI can't do, and that needs to hand off to somebody.

1. 01Then we have more things to hand off and more context to share
2. 02You can have a small team of direct employees in your head office or near your head office that's empowered by all of this AI tooling
3. 03What that means is we want to be the single platform where both humans and agents can work together to solve customer problems for businesses